Terms and Conditions

Last Updated: January 2025

1. Introduction and Acceptance

Welcome to Surveri ("we," "us," "our," or "Company"). These Terms and Conditions ("Terms") govern your access to and use of the Surveri website (surveri.com) and the purchase of our premium handcrafted furniture products and services.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

• "Customer," "You," "Your" refers to the individual or entity using our website or purchasing our products
• "Products" refers to the handcrafted furniture items offered for sale on our website
• "Services" refers to custom furniture design, consultation, and related services
• "Order" refers to your request to purchase Products from us
• "Website" refers to surveri.com and all associated pages

3. Company Information

4. Use of Website

4.1 Eligibility

You must be at least 18 years old to use our website and purchase our products. By using our website, you represent and warrant that you meet this age requirement.

4.2 Account Registration

To place orders, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4.3 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Scrape, mine, or extract data without permission
• Impersonate any person or entity
• Harass, abuse, or harm other users

5. Products and Services

5.1 Product Descriptions

We make every effort to accurately display and describe our handcrafted furniture products, including colors, dimensions, materials, and features. However:

• Colors may vary slightly due to monitor settings
• As handcrafted items, each piece may have unique characteristics
• Natural wood variations are expected and add to the uniqueness
• Product images are for illustration purposes
• We reserve the right to modify product specifications

5.2 Availability

All products are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products at any time
• Refuse or cancel orders in case of unavailability
• Update product information without prior notice

5.3 Custom Orders

For custom furniture orders:

• Detailed specifications must be agreed upon in writing
• Design consultations may be required
• Production timelines will be communicated clearly
• Custom orders may have different cancellation terms
• Final approval of designs is required before production

6. Pricing and Payment

6.1 Pricing

All prices are displayed in GBP (British Pounds) and include VAT unless otherwise stated. We reserve the right to:

• Change prices at any time without prior notice
• Correct pricing errors on our website
• Cancel orders placed at incorrect prices

6.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers (for custom orders)

6.3 Payment Processing

Payment must be received in full before we begin production or dispatch. For custom orders, we may require:

• A deposit payment (typically 50%) before commencing work
• Final payment before delivery

6.4 Payment Security

All payment transactions are processed securely through trusted third-party payment processors. We do not store complete credit card information on our servers.

7. Orders and Contracts

7.1 Order Process

When you place an order:

1. You submit an offer to purchase products
2. You receive an order confirmation email (this is not acceptance)
3. We send an order acceptance email confirming dispatch or production
4. A binding contract is formed upon our acceptance

7.2 Order Confirmation

We will send you an email confirming receipt of your order. This confirmation does not constitute acceptance of your order. We reserve the right to refuse any order for any reason.

7.3 Order Cancellation by Us

We reserve the right to cancel orders in the following circumstances:

• Product unavailability
• Pricing or product description errors
• Payment authorization failure
• Suspected fraudulent activity
• Inability to meet delivery requirements

7.4 Order Cancellation by Customer

You may cancel your order:

• Before dispatch: Full refund available
• After dispatch: Subject to our Refund Policy
• Custom orders: Cancellation terms vary (see custom order agreement)

8. Shipping and Delivery

8.1 Shipping Locations

We currently ship to addresses within the United Kingdom. International shipping may be available upon request for custom orders.

8.2 Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed. Delivery times vary based on:

• Product availability
• Production time (for handcrafted or custom items)
• Shipping destination
• Shipping method selected

8.3 Shipping Costs

Shipping costs are calculated based on:

• Order size and weight
• Delivery location
• Shipping method

Shipping costs will be displayed at checkout before payment.

8.4 Delivery

Upon delivery, you or an authorized recipient must:

• Inspect the products for damage
• Sign for receipt (if required)
• Report any damage within 48 hours

8.5 Failed Delivery

If delivery fails due to incorrect address information or recipient unavailability, additional charges may apply for re-delivery attempts.

9. Returns and Refunds

Please refer to our separate Refund Policy for detailed information regarding returns, refunds, and exchanges.

10. Intellectual Property Rights

10.1 Our Rights

All content on our website, including but not limited to:

• Text, graphics, logos, images
• Product designs and photographs
• Software and code
• Trademarks and brand names

are owned by or licensed to Surveri and are protected by intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, modify, or distribute our content
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Reverse engineer any aspect of our website

11. Warranties and Disclaimers

11.1 Product Warranties

We warrant that our products:

• Are crafted with high-quality materials
• Are free from defects in materials and workmanship
• Conform to descriptions provided on our website

This warranty is valid for 12 months from the date of purchase and covers manufacturing defects only.

11.2 Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, abuse, or neglect
• Damage from accidents or improper maintenance
• Natural variations in wood grain and color
• Minor imperfections inherent in handcrafted items

11.3 Website Disclaimer

12. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim
• We are not liable for delays or failures due to circumstances beyond our control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and hold harmless Surveri, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your violation of any rights of third parties
• Your use of our products or services
• Your content or submissions

14. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content of third-party websites
• The privacy practices of third parties
• Products or services offered by third parties

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

17. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters
• War, terrorism, civil unrest
• Government actions or restrictions
• Pandemics or epidemics
• Labor disputes or strikes
• Supplier failures or material shortages
• Transportation disruptions

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Surveri.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Surveri regarding the use of our website and purchase of our products, and supersede all prior agreements and understandings.

21. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Dispute Resolution

In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. If informal resolution is not possible:

• UK consumers may use alternative dispute resolution services
• You may access the EU Online Dispute Resolution platform (if applicable)
• Formal legal proceedings may be initiated as a last resort

24. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK consumer protection laws, including the Consumer Rights Act 2026. If you are a consumer, you have legal rights in relation to products that are faulty or not as described.

25. Contact Information

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.